The vast majority of the items we carry are pre-owned. This can range from an item that is just a few weeks old to systems that may be a few years old. All the computers come with a brand new fully licensed operating system and the latest software updates. When you turn on your computer for the first time it will boot up to the same welcome screen just like on a brand new computer allowing you to register, create a user account and password, setup preferences and more. All of the previous owners' information has been completed erased from the system. All of the computers come with a warranty and a 30 day return policy.